Error: "QuickBooks was unable to send your form for the following reason:" when emailing Purchase Orders or Paystubs
Open the Run window: Microsoft Windows Vista: Click the Windows Start button. In the Search field, enter Run, then press the Enter key.
Microsoft Windows XP: Click the Windows Start button and select Run.
In the Open field, enter Regsvr32 MSXML3.dll.
Click OK.
If the file is correctly registered you will receive the message: "DllRegisterServer in C:\[Windows Folder]\system32\MSXML3.dll succeeded"
Repeat steps 1-4 but enter Regsvr32 MSXML4.dll for step 2.
Open QuickBooks and try emailing a purchase order, sales order, or paystub.
If the error still occurs, click here and follow the steps to repair MSXML4.
This issue is still currently being investigated and any updates on this issue will be posted to this help article.
If the previous steps do not resolve the issue, please see below for possible workaround options.
To work around this issue for purchase orders or sales orders, they can be saved as a separate PDF file and then emailed using your normal email.
To save as a PDF:
Open the purchase order or sales order normally in QuickBooks.
Click the QuickBooks File menu and select Save as PDF.
Name the file and choose a location to save it.
Once the file is saved, open a new email message.
Attach the PDF file to the message and send it to the correct recipient.
If the error is occurring while emailing paystubs, the paystub can be printed to a file and then the file can be attached to an email and sent to the recipient.
Click here for the steps to print a form to a file.
