Online Banking error OLSU-1016 after cancelling PIN

OLSU-1016 error will occur in Setup if a PIN is required by the Financial Institution (FI) and the PIN is mistyped or the Back button is clicked for any reason during Setup after the PIN Change dialog.

Detailed Instructions

1. Exit Online Banking Setup.
2. Verify the Account is not setup for Online Banking:
   • Select the Lists menu and select Chart of Accounts.
   • Browse to the account and verify the account does not have a lightning bolt next to the account type.
   • If not, continue on to step 4.
3. To remove the lightning bolt, edit the account:
   • Select the Lists menu and select Chart of Accounts.
   • Select the account and click the Account button > Edit Account.
   • Click the Online Services tab and select Deactivate All Online Services.
   • Click Save & Close.
4. Verify no Online Services tab:
   • Select the Lists menu and select Chart of Accounts.
   • Select the account and click the Account button > Edit Account.
   • Verify the only tab displayed is the General tab.
     If an Online Services tab is also displayed, this account is damaged and will need to be merged into a new account.
5. Create a new account:
   • Select the Lists menu and select Chart of Accounts.
   • Select the suspect damaged account and click the Account button and select Edit Account.
     Make note of all the information on both the General and Online Services tabs for later use, and click Cancel.
   • Click Account and select New.
   • Select Bank and click Continue.
   • Enter the Account Name with a slight change from the original account name.
   • Enter the same Bank Acct. No., and Routing Number as the original account, and click Save & Close.
   • Click No to Set Up Online Services.
   • Select the original bank account and click Account and select Edit Account.
   • Change the Account Name to match the new bank account just created.
   • Click Yes on the message to merge the account.
   • From Chart of Accounts, select the new account and click Accounts and select Edit Account.
   • Change the account name back to the original name and click Save & Close.